Answers to Your Questions About Care Services in Illinois

Researching senior care services in Illinois can be an overwhelming process, and you’re likely to have many questions about types of services, costs, etc. The Chicago senior care experts at Home & Hearth Caregivers have compiled a list of common questions so you can make informed choices as you search for home care for yourself or a loved one. To see answers, click on the plus sign in front of each question.

Q: In what areas are your services available?

Home & Hearth Caregivers is proud to provide dedicated, compassionate senior care services in Cook, DuPage, Lake, McHenry, Kane, and DeKalb Counties in Illinois.

Q: Who needs in-home care?

Seniors who need assistance with walking, climbing stairs, transferring from wheelchair to toilet/bed, bathing, toileting, grooming, cleaning, laundry, grocery shopping, cooking, driving, gardening, memory, medication reminders, etc. can benefit from our Chicago in-home care services.

Q: In what areas are your services available?

Home & Hearth Caregivers is proud to provide dedicated, compassionate senior care services in Cook, DuPage, Lake, McHenry, Kane, and DeKalb Counties in Illinois.

Q: How much does the service cost?

While total costs will depend on the type and amount of service your loved one needs, the following are our current rates:

  • Hourly rates for regular home care services: $23 – $27 per hour.
  • Live-in care services: $250 to $275 per day.
  • Please call for our Ride4U rates.

Q: What are my payment options for home care services?

At Home & Hearth Caregivers, we accept long-term care insurance, veterans’ home care benefits, and private pay. Please visit our Payment Options page for more detailed information.

Q. Are your home care services covered by Medicare, Medicaid, or insurance?

Because our services are non-medical in nature, they are not covered under Medicare or Medicaid. They may, however, be covered under a long-term care insurance policy. If you have a long-term care policy that you would like us to evaluate for coverage, please contact us.

Q: Is your agency licensed?

Yes, we are licensed by the Illinois Department of Public Health in good standing.

Q. Are your caregivers insured and bonded?

Yes, all our caregivers are licensed and bonded for your protection and peace of mind.

Q: What makes Home & Hearth Caregivers different from other in-home care companies?

In a word, empathy. We’ve been there. Like you, we were in the position of having to find care for an older loved one, and we too felt the stress that caregiving can cause. Because of this, we know how to make our clients feel special, independent, proud, and like they are being cared for by a member of their own family. Our caregivers strive to forge strong, long-term bonds with our clients and their families, to support their independence, and to make living at home as safe and comfortable as possible. Our Care Plan Managers are closely involved with clients on a personal level from the very beginning to ensure each client’s unique needs are met.

Q. What are the advantages of home health care?

Home health care can keep a loved one safe, healthy, content, and happy in the place they love most – home. It can also provide comfort and assurance for relatives and relieves family stress.

Q. Who can receive in-home health care?

Any senior within our service area who has long-term care insurance or who has the means to pay for private caregiving.

Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

Yes. We have employees who answer the phones 24/7, 365 days per year.

Q. How quickly can I arrange for service?

With Home & Hearth, home care is literally a phone call away and may even be arranged the same day.

Q. Do you require a commitment to a minimum of hours and days a week in order to provide care?

No. Our goal is to meet your needs.

Q. Are your services available in nursing homes or assisted living facilities?

Yes, we can provide our senior care services wherever you call home.

Q. What if my caregiver is sick and cannot make it to my house?

We will provide a substitute caregiver of the same level of proficiency and quality.

Q. What kind of training do your caregivers receive?

We provide comprehensive orientation, training, and continuing education to all our caregivers. Please visit our Care Team page to learn more about our caregiver training process.

Q. What kind of services do you provide?

We offer non-medical in-home senior care, Alzheimer’s and dementia care, senior transportation, and respite care to seniors and families in Cook, DuPage, Will, and the surrounding counties. Please visit our Services page to learn more about all the Chicago home care services we provide.

Q. How are your caregivers screened?

We have a thorough hiring and screening process to help us ensure that we hire only the best caregivers in the Chicagoland area. Please visit our Care Team page to learn more about our hiring and screening process.

Still have questions? We’re here to provide the answers and make sure that you are comfortable and confident with the care we provide. Just call us at 800-349-0663 or fill out our online contact form, and we will be happy to answer any additional questions you might have.