Choosing an in home care provider is an extremely important decision, and can be stressful, to say the least. To make the process smoother, we’ve compiled a list of the five most common mistakes people make when choosing a home care provider. We hope you find it helpful.
1. Assuming the agency is always available to you
Emergencies can and usually do occur at inconvenient times. When interviewing home care agencies, be sure your needs can be addressed at any time with a staff member, not just an answering service. Ask if they are available 24/7/365. At Home & Hearth, our goal is to have a live person answer the phone no matter the time of day or night, and on all weekends and holidays – all of the time.
2. Not requesting an in-home assessment
Non-medical home care providers should always provide an in-home assessment prior to starting service. An in-home assessment ensures the most thorough plan of care and lays the foundation for a strong working relationship with the client and family. Home & Hearth offers a free in-home assessment conducted by a professional Care Manager that can be scheduled at your convenience in your home, in a long term care facility, or at the hospital.
3. Not asking to meet with and interview potential caregivers
It is your right to meet with any caregivers prior to entrusting your loved one to their care. Interviews help to ensure a personality match and provide a smooth transition into home care services. At Home & Hearth, we introduce new clients to several caregivers, allowing them to find the right match.
4. Choosing a provider based on cost, instead of credibility
When it comes to the quality of life, quality of care is most important. One of the ways that we provide the highest quality care is by making sure your loved one has the same professional and compassionate caregiver on a regular basis, and our caregivers wear badges to ensure the association of name and face at all times. We also offers flexible schedules and payment options. Our goal is always to serve you in the best ways possible. Simply make your request.
5.Not working with a provider that is licensed, bonded & insured
All in home care providers must be licensed, bonded, and insured through the State of Illinois. When calling home care providers, always ask about their licensure and insurance. Working with an unlicensed, uninsured home care provider can have serious consequences.
